“New normal” or business as usual for the Bar ?

While the Bar is widely perceived as being a “traditional” profession, I am of the view that many overlook the fact that it has long been operating in a highly-demanding marketplace and is thus well-equipped to cope with the current “new normal” market conditions which the wider legal services market seems to be only just waking up to.

Here is the link to my article on the subject for LexisNexis Future of Law blog.


The Barristers’ Clerk – the Reality behind Billy

I have recently had the great pleasure of recording a podcast with the venerable Charon QC. He opened by asking me to outline, in layman’s terms, the role of the barristers’ clerk.  It was unarguably a fair question and one of particular interest to listeners following the recent highly entertaining BBC series Silk, in which the senior clerk, Billy, played an eye-catching role.

One could be forgiven for thinking that somebody who had been doing the job for over 20 years might have had a decent stab at a concise and coherent answer to this question.  I fear that my response did not come close to meeting this description.

On reflection, this is perhaps not surprising. At its simplest, the role of clerk within any given set of chambers is somewhat amorphous. Moreover, the scope of the role varies between sets of differing practice areas, sizes, structures and cultures. When you factor in yet further variations arising in recent times from an increasingly competitive market and the prospect of dramatically changing landscape in the future, the role of barristers’ clerk is becoming increasingly difficult to define.

Just another management role ?

I do detect a perception that there has always been something mysterious and possibly even menacing about the role of  barristers’ clerk.  Certainly some of this is Billy’s doing (and perhaps also that of his “predecessors”, Albert and Harry of Rumpole of the Bailey).

Let’s get one thing straight. There is nothing particularly difficult or unique about the duties of a clerk. Anyone who runs any kind of small business has to grapple with similar challenges: constantly competing priorities between a wide assortment of duties such as marketing, sales, order processing, customer service, HR, invoicing, billing and credit control.  In such organisations workload tends to be subject to continual fluctuation – litigation being as extreme an example as you’ll find – but it is of course not viable to employ enough people to cover the busiest possible scenario without having many sitting idle when things are quiet. The answer therefore lies in having a “critical mass” of staff but with sufficient skill variety, resilience and flexibility to be able to adapt to widely changing requirements.

The challenging environment

The real challenge for the barristers’ clerk lies not in the nature of the work, but in the unique environment in which he or she operates, being employed by members of chambers, both collectively and individually, to make important decisions on their behalf while taking into account the best interests of their clients.  This means wearing not two but three very different hats, none of which are a perfect fit but all of which are under close, constant and unforgiving scrutiny.  (Ladies’ Day at Ascot springs to mind).  Not surprisingly, rarely is there a “right” way to reconcile these interests or an outcome where all parties are completely satisfied.  There is no manual or guide book to give you the answer. You simply have to accept this situation and move on to the next one.  Here, Billy’s rhino-thick skin evidently came in very handy.

The type of conflict I am referring to can best be depicted by looking at the role from external and internal perspectives.  The external, client-facing aspect means managing the provision of services to clients, so that the required work is carried out by a suitably experienced and motivated barrister, within the required timeframe and for an acceptable price.  Billy seemed to be pretty effective at client-facing and was often seen facing clients across a table in the Devereux public house.

The internal aspect involves providing a service for the members of chambers, by offering administrative and logistical support for their practices and managing their diaries and workloads in a manner which suits their (widely varying) ambitions, characters and lifestyles.  It also encompasses the important responsibility of advising on the progression and development of their careers and facilitating this using relationships, opportunities and market knowledge gained from the client-facing role.  Billy didn’t go to the Devereux just to talk about the weather.

It doesn’t take too much imagination to identify scenarios where the internal and external responsibilities come into conflict.  A client’s ideal price is unlikely to be the same as the barrister’s.  An ideal barrister for a client’s requirements may not be the one sitting idle in chambers desperate for their next brief.

The vital ingredient

How did Billy deal with this ?  Easily, it seemed.  Because Billy had power.  When Billy told someone what was the right fee for a hearing or the right case for their Silk application it was taken as fact, without question (if you leave aside the minor issue of a mutiny plot).  Without access to the history of Shoe Lane Chambers it is difficult to ascertain the source of this power.  I think I detected fear and respect among the members.  Perhaps this was fear of him derailing the careers of those who crossed him combined with respect for his competence and longevity.

In reality, the power base of the barristers’ clerk is indeed of extreme importance, although the source of it may be somewhat removed from Billy’s.  You really do need power, the potential to influence.  Unless you have power to take decisive action you cannot sustain the job with any effectiveness (or indeed sanity) when, as we have explored, you are constantly in the middle of unsolvable conflict.  Menace seemed to work rather well for Billy but alas tyranny does not feature too highly in the modern leadership textbook.   But you do need to find a way for people to recognise and accept your influence in order to avoid a situation of paralysis.  Some of the required power is inherent in the position itself, which brings with it not just recognition but also unrestricted access to all members of chambers and their clients, from which a uniquely potent knowledge base can be amassed.  The rest of it however can only come from earning respect and credibility through competence, trust and integrity.  There is no magic formula for this.  Sorry Billy, but it’s just a TV show.

Significance – past and future

Ultimately, the true significance of the role of barristers’ clerk can be narrowed down to just two broad functions:  absorbing the friction arising from the inherent conflict and applying diverse skills flexibly so as to permit the low-cost operation of chambers.  It just happens that these are the two vital ingredients needed to make the chambers business model viable.

This is not easy work and has been essential in sustaining the success of the Bar for so many years.  I believe that any clerk who has been in the business for the last decade or more can rightly lay claim to having played an important part in the development of a legal system that is the envy of the world  (an ambitious boast, but one that is attested to not just by commentators, but by countless jurisdiction clauses worldwide).

But the last decade is, of course, history.  It’s the next one that counts and this will no doubt present yet tougher challenges.  Luckily for me, I’ll always know where I can find Billy.

Alternative Business Structures and the Bar: Big Bang or Damp Squib ?

The build-up to the implementation of the Legal Services Act is gathering pace.  It is a topic that has been discussed, debated and opined upon for years.  Now, less than 6 months away, we are starting to see law firms declaring their intentions to adopt alternative business structures (ABS) as well revealing, in fairly specific terms, the ambitions behind these plans.

In contrast, there have been no announcements of this sort from any barristers’ chambers.  If discussions I have had with colleagues in other sets are anything to go by, then I don’t expect to be reading any eye-catching headlines any time soon.

This should really be no surprise.  The Bar is a referral profession and inevitably there will be some time lag between changes in the structure of the its principal referrers and any resulting impact on the services sought.  In any event, it is by no means a given that external investment in solicitors’ firms will give rise to any change in the services they seek from the Bar.

It should not be assumed that the Bar is burying its head in the sand.  Far from it.  The Bar Council and regional Circuits have been conspicuously active in heightening awareness of the challenges that await.  Many will have read or listened to the words of last year’s Chairman of the Bar, Nicholas Green QC, who very energetically (and most commendably) took centre stage in this process.  Furthermore, there is under way the development of a new and up to date quality control “kitemark” for the Bar, for chambers to opt into if they wish as a pathway to improving management, efficiency, client service and achieving business excellence.

In considering the impact of the LSA and how it might affect me in my role as a barristers’ clerk, it has become pretty clear to me that the possibilities are limitless.  But of course possibilities are, well, just possibilities.  Will they become reality ? If I was a gambling man (and I am) I would not even consider placing a bet as to where the LSA’s effect on the Bar would end up on an impact continuum spanning from “damp squib” to “big bang”.

The Bar’s strength

In my view the place that the Bar occupies in the legal landscape makes it less susceptible to impact from the LSA than other branches of the legal profession.

As I have said, the Bar is a referral profession.  Its customers (as distinct from “lay
clients”, who in most cases are better described as consumers) are predominantly
solicitors, who effectively subcontract work to the Bar when required, usually in cases requiring either advocacy or specialist legal expertise outside that available to them internally.  The Bar is evidently very successful at providing this service to a high standard and at competitive cost, the latter being made possible by the low cost base inherent in the chambers structure.

The Bar is not just competing in the legal marketplace for business.  It is also competing for people.  On this front it also boasts considerable appeal, in being able to offer a possibly unique combination of intrinsic rewards such as independence, autonomy, variety, challenge and work-life balance.  Not to mention the potential for very high financial rewards.

ABS and the Bar

The fundamental elements for the formation of an ABS seem to me to be investment and return.

The first question I ask about investment is how would external funding be used by a set of chambers ?  The two areas where solicitors seem to be setting their sights are marketing and expansion.  I do not see the Bar following suit.  Marketing to the relatively limited and clearly-defined audience of the Bar is not expensive and certainly does not require a large capital injection.  As for growth, for a set of chambers this simply means acquiring new members, either by lateral hire or by taking on pupils, or mergers between sets.  Again, there is no substantial cost involved.

If we do succeed in finding an answer to the investment question, there are further hurdles to overcome when it comes to generating a return.  Typically, each member of a set of chambers contributes something between 12-18% of his or her fee income to chambers expenses.  You can be sure that any return on investment would have to come out of this figure (both to remain cost competitive and to be commercially acceptable to the members), so investors would need either to find ways of generating additional income or to come up with an administrative structure that dramatically undercuts the existing one (which is already noted for its frugality) in order to have the opportunity to see any worthwhile return.

The chambers structure

The strength of the chambers structure is however also its weakness.  Generally, sets of chambers are very loosely constituted organisations, with little more than camaraderie, goodwill and convenience holding them together.  Perhaps above all it is more the perception that it is “not the done thing” that really prevents barristers from moving between chambers more frequently than they do, although this practice appears to be gradually on the rise.  If this situation were to escalate to the point where it became the norm to move chambers, then this really would test the strength of the organisational glue formed from the mixture of these largely intangible factors.

In this scenario, the threat to the cohesion of sets of chambers could be compounded by the temptations that other forms of business structure may be able to offer barristers, in the form of acceptable combinations of the rewards I have referred to above but perhaps with the added benefit of more financial security, guaranteed work streams and other employee benefits.

An example that springs to my mind is the personal injury specialist who acts predominantly for defendants and whose practice is dominated by a small number of large insurer clients.  It may end up being possible for this practitioner to have a virtually identical practice – doing the same work for the same clients  – under the umbrella of an ABS set up by a group of insurers, perhaps also involving solicitors, loss adjusters, experts etc.  This setup may be able to offer a guaranteed income (avoiding the uncertainty and continual pressure from the bulk buying power of insurers) while still offering virtually the same degree of independence (which is already somewhat limited in this sort of practice).

There may well be flaws in this rather speculative example, but I am in no doubt about my general point that before too long opportunities will arise, that were hitherto imponderable, for barristers to work outside the traditional chambers structure without having to compromise unduly the independence and professional values which brought them to the Bar in the first place. This could turn out to be a very tough test indeed for the cohesion of the chambers model.

What now ?

Although the general thrust of this piece is that the Bar is in the seemingly enviable position from which a “wait and see” strategy can be afforded that is not to say that there isn’t much that can be done now in order to prepare for these as yet undetermined challenges.

I can see particular importance in sets of chambers safeguarding their cohesion by clearly defining and establishing collective objectives, goals and values and ensuring that they are understood, agreed and aligned with those of the individual members.  This is of course fairly basic stuff for any modern business, but it takes on added significance in an organisation where, as we have explored, the binding factors are so tenuous.  A set that is strong in this respect will not only retain its members but will also have the commercial agility that will leave it well equipped to deal with difficult and unexpected choices that may be forced upon it by external factors.

Of course, sets must continue to focus on the Bar’s areas of strength – high quality specialist service at highly competitive cost – and combine this with good communication to the marketplace.  A very strange kind of big bang would have to happen to create a market where these fundamentals are no longer a recipe for success.

Trust and Barristers’ Fees

I wonder why there often seems to be mistrust between solicitors and barristers’ clerks when negotiating fees.   It is perhaps driven by a perception that barristers’ clerks are invariably seeking the highest possible fee in the relentless pursuit of maximising their “percentage”.

This is a misapprehension.  In many sets (certainly the more commercially-savvy ones) the clerks’ focus is on developing sustainable relationships with solicitors and clients, for which a reasonable and transparent approach to fees is a prerequisite. 

Many solicitors might be surprised to know how much time and effort clerks put in to negotiating with barristers internally, trying to persuade them to accept client-driven fees rather than invoking the divine right to {hourly rate} X {as many hours as they feel like spending}.

Trust me.  I’m a barristers’ clerk.